These ClickPlay Terms of Service (the "Terms") govern access to and use of ClickPlay by visitors, customers, venue operators, organizations, staff members, administrators, and anyone else who uses the ClickPlay website, directory, booking pages, account features, venue-management tools, payment features, communications, and related services (the "Platform").
ClickPlay operates the Platform from Malaga, Spain. References to "ClickPlay", "we", "us", and "our" mean ClickPlay and, where applicable, its successors, affiliates, service providers, and authorized representatives.
The Platform helps people discover sports, fitness, leisure, coaching, facility-access, equipment, class, membership, hospitality, and related venue services, and helps venues manage listings, bookings, and payments. Unless ClickPlay expressly states otherwise, ClickPlay is a marketplace, directory, booking, and payment platform. For paid online Bookings processed through ClickPlay, ClickPlay is the customer-facing merchant of record for the Booking transaction unless checkout expressly states otherwise. Venues remain independent providers and fulfillers of the underlying venue services.
These Terms are organized as follows:
- Part A contains Customer Terms that apply when you search for, request, reserve, book, purchase, pay for, attend, use, cancel, or otherwise interact with venue services through ClickPlay.
- Part B contains Venue Operator Terms that apply when you list, manage, sell, accept bookings for, or operate venue services through ClickPlay.
- Part C contains General Terms that apply to all users of the Platform.
By accessing or using the Platform, creating an account, submitting content, requesting venue access, making or managing a booking, connecting a Stripe account, accepting payment-enabled bookings, or otherwise interacting with ClickPlay, you agree to these Terms and any additional terms that apply to your use.
If you use the Platform on behalf of a business, organization, venue, gym, club, studio, or other legal entity, you confirm that you have authority to bind that entity to these Terms.
If there is a conflict between these Terms and mandatory law, mandatory law controls. If there is a conflict between the General Terms and role-specific terms, the role-specific terms control for that role-specific subject matter. If there is a conflict between a booking-specific policy shown at checkout and these Terms, the booking-specific policy controls only for that Booking and only to the extent permitted by these Terms and mandatory law.
Part A - Customer Terms
These Customer Terms apply when you search for, request, reserve, book, purchase, pay for, attend, use, cancel, or otherwise interact with venue services through ClickPlay.
By making or managing a booking through ClickPlay, you agree to these Customer Terms, the General Terms, the ClickPlay Privacy Policy, and the booking-specific rules and cancellation policy shown at checkout or booking confirmation.
1. ClickPlay's role
1.1 ClickPlay is a marketplace, directory, booking, and payment platform. ClickPlay helps you discover venues and make or request bookings.
1.2 Unless ClickPlay expressly states otherwise, ClickPlay is not the owner, operator, employer, agent, insurer, or representative of any venue. ClickPlay does not itself operate the sports, fitness, leisure, coaching, facility-access, equipment, class, membership, hospitality, or other venue services offered by venues.
1.3 For paid online Bookings processed through ClickPlay, ClickPlay is the customer-facing merchant of record for the Booking transaction unless checkout expressly states otherwise. This means you pay ClickPlay for the Booking, ClickPlay controls the customer-facing checkout and refund workflow, and ClickPlay may appear on your payment records.
1.4 The venue, gym, club, studio, organization, business, operator, owner, manager, trainer, coach, or other provider shown in the booking flow (the "Venue") is the independent provider and fulfiller of the underlying venue services you book (the "Venue Services"). The Venue is responsible for venue access, service delivery, facilities, staff, equipment, safety, eligibility checks, licenses, insurance, on-site rules, and service quality.
1.5 ClickPlay may facilitate or control discovery, booking, confirmation, customer communications, payment processing, receipts, refunds, platform support, and marketplace trust-and-safety review.
2. Customer definitions
2.1 "Booking" means a reservation, purchase, pass, membership, class, session, access right, resource booking, or other transaction for Venue Services made or managed through the Platform.
2.2 "Booking Policy" means the cancellation, refund, no-show, validity, use, access, and venue-specific rules shown to you at checkout or booking confirmation.
2.3 "ClickPlay Fee" means any booking fee, marketplace fee, service fee, or other fee charged by ClickPlay in connection with a Booking.
2.4 "Customer", "you", and "your" mean the person who searches for, requests, books, pays for, attends, uses, cancels, or receives Venue Services through the Platform. If you book for someone else, you are also responsible for that person's compliance with these Customer Terms and the Booking Policy.
2.5 "Mandatory Law" means consumer, payment, data protection, anti-discrimination, health and safety, and other laws or regulations that cannot be waived or limited by contract.
2.6 "Merchant of Record" means the customer-facing legal entity responsible for the payment transaction as presented to the customer, payment provider, and payment networks. For paid online Bookings processed through ClickPlay, ClickPlay is the Merchant of Record unless checkout expressly states otherwise.
3. Searching and venue information
3.1 ClickPlay displays venue listings, availability, prices, offers, amenities, resources, sports, booking methods, opening hours, photos, descriptions, rules, and other information for general discovery and booking purposes.
3.2 Venue information may be provided by venues, third parties, public sources, or ClickPlay. We aim to keep information useful and accurate, but venue details can change.
3.3 Unless a Booking is confirmed through ClickPlay, listing information is not a guarantee that a venue, resource, class, offer, price, time slot, facility, amenity, coach, or activity will be available, suitable, safe, lawful, or error-free.
3.4 You should review the listing, Booking Policy, price breakdown, venue rules, location, timing, age limits, access conditions, and any health or safety requirements before booking.
4. Booking contract and confirmation
4.1 When you make a paid online Booking through ClickPlay and receive a booking confirmation, the customer-facing Booking transaction is with ClickPlay unless checkout expressly states otherwise. The Venue remains the independent provider and fulfiller of the underlying Venue Services.
4.2 The terms of your Booking include:
- these Customer Terms;
- the General Terms and Privacy Policy;
- the Venue Services, date, time, validity period, price, quantity, and other details shown at checkout or confirmation;
- the Booking Policy shown at checkout or confirmation;
- any venue rules, access conditions, eligibility requirements, or house rules shown in the booking flow or reasonably required onsite.
4.3 For paid online Bookings, your Booking is confirmed only after payment is successfully completed through ClickPlay and ClickPlay sends or displays confirmation. Starting a checkout session does not guarantee confirmation.
4.4 For free Bookings, pay-at-venue Bookings, external bookings, venue-direct bookings, or booking-request flows, the customer-facing contract or payment relationship may be directly with the Venue or third-party provider. Your Booking is confirmed when ClickPlay sends or displays confirmation, unless the booking flow clearly states that the Booking is only a request awaiting venue approval.
4.5 If payment fails, checkout expires, fraud checks fail, or confirmation is not issued, the Booking is not confirmed and availability may be released.
5. Prices, fees, and taxes
5.1 You agree to pay the total price shown at checkout. For paid online Bookings processed through ClickPlay, the total price is paid to ClickPlay as the customer-facing Merchant of Record unless checkout expressly states otherwise. The total price may include:
- the booking amount for the Venue Services fulfilled by the Venue;
- any ClickPlay Fee;
- applicable taxes, where shown;
- any other charge clearly identified at checkout.
5.2 ClickPlay may issue payment confirmations, receipts, credit notes, refund confirmations, or invoices for paid online Bookings processed through ClickPlay. The final tax and invoicing treatment may depend on the Booking model, local law, and the information shown at checkout.
5.3 The Venue remains responsible for taxes, invoices, receipts, records, and legal obligations relating to its Venue Services, fulfilment, payouts, and business operations except to the extent ClickPlay expressly assumes a customer-facing tax or invoice obligation or Mandatory Law requires another treatment.
5.4 ClickPlay is responsible for the ClickPlay Fee it charges and for any tax or invoice obligations relating to that ClickPlay Fee, unless Mandatory Law requires another treatment.
5.5 Prices may change before you complete checkout. If a price changes before payment is completed, you may need to accept the updated price before booking.
5.6 Venues may not charge additional mandatory fees for a ClickPlay Booking unless those fees were clearly disclosed before booking or are allowed by the Booking Policy, venue rules, or Mandatory Law.
6. Payment processing
6.1 Online payments may be processed by Stripe or another payment provider. Your use of payment features may be subject to payment-provider terms, payment-method rules, card-network rules, fraud checks, and bank processing times.
6.2 For paid online Bookings where ClickPlay is the Merchant of Record, your card, bank, wallet, receipt, or payment statement should generally identify ClickPlay and may include a short reference to the Venue, activity, or Booking. Stripe or another payment provider may also appear in payment records.
6.3 ClickPlay may collect the total customer payment, collect ClickPlay Fees, route funds or payouts to Venues, process refunds, reverse transfers, handle chargebacks and disputes, and manage payment records.
6.4 ClickPlay may cancel, block, hold, or refund a Booking where we reasonably believe there is fraud, unauthorized payment use, suspicious activity, payment risk, technical error, legal risk, or breach of these Customer Terms.
6.5 You must use only payment methods you are authorized to use. You must not use the Platform for fraud, payment abuse, chargeback abuse, money laundering, cash advances, artificial transactions, or any unlawful purpose.
7. External bookings and third-party links
7.1 Some listings may include external booking links, phone numbers, WhatsApp links, venue websites, third-party booking providers, maps, or other third-party services.
7.2 If you book, pay, cancel, communicate, or transact outside ClickPlay, your booking is with the Venue or third-party provider, not with ClickPlay. Their terms, privacy notices, cancellation policies, refund rules, prices, and support processes apply.
7.3 ClickPlay is not responsible for external booking confirmations, payments, refunds, cancellations, service quality, venue performance, or third-party services, except where Mandatory Law provides otherwise.
8. Customer responsibilities
8.1 You must provide accurate, current, and complete booking information, including name, email, date, participant details, and any information reasonably needed for the Booking.
8.2 You are responsible for keeping your account secure and for activity under your account.
8.3 You must comply with these Customer Terms, the Booking Policy, venue rules, safety instructions, staff instructions, age restrictions, access conditions, equipment requirements, clothing requirements, ID requirements, membership/pass requirements, and applicable law.
8.4 You must treat venue staff, other customers, ClickPlay staff, and third parties respectfully and lawfully.
8.5 You must not misuse the Platform, make false bookings, submit false information, interfere with other customers, or behave in a way that is unsafe, abusive, discriminatory, fraudulent, or unlawful.
9. Booking for others and minors
9.1 You may book for someone else only if you are authorized to do so and you ensure they understand and comply with the Booking details, Booking Policy, venue rules, and these Customer Terms.
9.2 If you book for or bring a minor, you confirm that you are their parent, legal guardian, or otherwise authorized adult, or that you have permission from their parent or legal guardian.
9.3 Minors must have appropriate adult permission and supervision where required by the Venue, the activity, or law.
9.4 You are responsible for ensuring that every participant meets age, skill, fitness, membership, health, equipment, clothing, and other eligibility requirements.
10. Health, safety, and activity risk
10.1 Sports, fitness, gym, leisure, coaching, classes, facility access, and related activities may involve inherent risks, including illness, injury, disability, property loss, or death.
10.2 You are responsible for deciding whether a Venue Service is suitable for you and any participant you book for. You should consider health, fitness, medical conditions, pregnancy, disabilities, prior injuries, experience level, and activity intensity.
10.3 Where relevant, you must tell the Venue about medical, physical, or other conditions that may affect safe participation or require accommodation.
10.4 You must follow venue safety instructions and use facilities, equipment, and resources responsibly.
10.5 Nothing in these Customer Terms limits or excludes liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence or for mandatory consumer rights.
11. Customer cancellations
11.1 The Booking Policy shown at checkout or confirmation controls customer cancellation and refund eligibility for that Booking, subject to Mandatory Law.
11.2 Current supported Booking Policies may include:
- full refund if cancelled at least 24 hours before the Booking start or validity start;
- full refund if cancelled at least 48 hours before the Booking start or validity start;
- no automatic refund, with cancellation or refund requests routed to manual review where available.
11.3 If you cancel before the applicable cutoff and the Booking Policy allows a refund, ClickPlay will process the eligible refund through the original payment method where possible.
11.4 If you cancel inside the cancellation window, or if the Booking Policy provides no automatic refund, you may be able to cancel attendance with no automatic refund or request manual review where available.
11.5 No-shows, late arrivals, missed sessions, failure to meet venue requirements, failure to bring required ID/equipment/clothing, or refusal to follow venue rules do not qualify for an automatic refund unless the Booking Policy, Venue, ClickPlay, or Mandatory Law provides otherwise.
11.6 The ClickPlay Fee is refundable if the Venue or ClickPlay cancels or cannot provide the Venue Services. The ClickPlay Fee is not automatically refundable for late customer cancellation, no-show, or customer-caused inability to attend, unless Mandatory Law requires otherwise.
12. Venue cancellations, overbooking, and service issues
12.1 If the Venue cancels, overbooks, closes, materially changes, cannot provide the Venue Services, denies access without valid reason, or fails to deliver the Venue Services substantially as described, you are entitled to a full refund of the booking amount and the ClickPlay Fee unless Mandatory Law or a more favorable remedy requires more.
12.2 If the Venue materially changes a Booking, you may accept the change or request cancellation and refund where the change materially affects the Venue Services.
12.3 ClickPlay may help communicate with the Venue, process a refund, or offer support. ClickPlay does not guarantee that a replacement time, venue, class, pass, or equivalent service will be available.
12.4 Rebooking credit or alternative services may be offered, but you are not required to accept credit instead of a refund where Mandatory Law gives you a refund right.
13. ClickPlay cancellations and platform issues
13.1 ClickPlay may cancel, block, refund, or refuse a Booking where reasonably necessary due to:
- payment failure, checkout expiry, suspected fraud, unauthorized payment use, or chargeback risk;
- platform error, duplicate booking, pricing error, or availability error;
- venue unavailability, venue suspension, safety risk, legal risk, or marketplace-integrity concern;
- breach of these Customer Terms, venue rules, or applicable law;
- requests from payment providers, banks, card networks, regulators, or law enforcement.
13.2 If ClickPlay caused a platform error that prevents a confirmed Booking from being honored, ClickPlay will reasonably help correct the issue, cancel, refund, or support rebooking where available.
13.3 ClickPlay does not guarantee venue availability, specific times, specific resources, specific staff, or replacement bookings.
14. Refund processing
14.1 Refunds are normally returned to the original payment method where possible.
14.2 Refund timing depends on Stripe, payment providers, card networks, banks, wallets, and your payment method. Refunds may take several business days or longer to appear.
14.3 If the original payment method is unavailable, ClickPlay may use another lawful refund method or ask you for reasonable information needed to process the refund.
14.4 Stripe or payment-provider processing fees from the original transaction may not be returned when a payment is refunded. This affects how ClickPlay and the Venue allocate costs between themselves, but it does not reduce any refund you are entitled to receive under these Customer Terms, the Booking Policy, or Mandatory Law.
14.5 You must not accept offline cash refunds, side arrangements, or off-platform substitutions for ClickPlay Bookings in a way that avoids ClickPlay records, causes confusion, or interferes with payment processing.
15. Booking changes
15.1 Booking changes are subject to venue availability, Booking Policy, payment rules, and ClickPlay functionality.
15.2 If you and the Venue agree to a change through ClickPlay, you are responsible for any additional price, fee, or tax shown and accepted during the change flow.
15.3 ClickPlay is not responsible for off-platform changes agreed directly between you and a Venue unless ClickPlay expressly confirms the change in the Platform.
16. Transfer, resale, and sharing
16.1 Bookings, passes, memberships, and access rights are personal to the named customer or participant unless the Venue or ClickPlay expressly allows transfer.
16.2 You must not resell, transfer, assign, share, commercially exploit, or auction a Booking unless ClickPlay or the Venue expressly allows it.
16.3 A Venue may deny access if the person attending does not match the Booking, lacks required proof, or does not meet eligibility requirements.
17. Support
17.1 ClickPlay handles support for booking-platform and payment-platform issues, including checkout access, confirmation issues, payment-status questions, online cancellation workflows, and Platform account issues.
17.2 The Venue handles support for venue access, facilities, equipment, staff, safety, opening hours, service delivery, house rules, eligibility, and on-site issues.
17.3 ClickPlay may step in to coordinate support where necessary for customer protection, marketplace trust, payment processing, legal compliance, safety, fraud prevention, or operational continuity.
17.4 If your issue concerns same-day access, venue closure, denied entry, safety, service quality, or on-site problems, contact the Venue promptly and also notify ClickPlay where payment or refund support may be needed.
18. Complaints, payment disputes, and chargebacks
18.1 If you have a problem with a Booking, contact ClickPlay as soon as reasonably possible at support@clickplay.co or through any support flow provided in the Platform.
18.2 You should give ClickPlay and the Venue a reasonable opportunity to investigate and resolve booking, payment, refund, access, or service issues.
18.3 If you initiate a card dispute or chargeback, the payment provider, card network, or bank may decide the outcome under its rules. Chargebacks can delay direct resolution, but they do not remove rights you have under Mandatory Law.
18.4 ClickPlay may share relevant booking, payment, communication, attendance, cancellation, and support records with payment providers, card networks, banks, Venues, and legal or regulatory authorities where needed to handle disputes, prevent fraud, comply with law, or enforce these Customer Terms.
19. Right of withdrawal and consumer rights
19.1 For leisure, sports, fitness, classes, passes, or venue-access services scheduled for a specific date or period, the standard EU/Spanish 14-day withdrawal right may not apply.
19.2 Your cancellation and refund rights depend on the Booking Policy shown at checkout, these Customer Terms, the Venue's obligations, and applicable consumer law.
19.3 Nothing in these Customer Terms limits or excludes mandatory consumer rights that cannot legally be limited or excluded.
19.4 If a statutory withdrawal right applies to a Booking, ClickPlay and the Venue will handle it according to applicable law. ClickPlay will provide any required statutory withdrawal process for Booking categories where applicable law requires it.
20. Customer content, reviews, and reports
20.1 If ClickPlay allows reviews, issue reports, messages, photos, or other customer content, you must ensure your content is truthful, lawful, relevant, respectful, and based on your genuine experience.
20.2 You must not submit fake reviews, misleading reports, abusive content, discriminatory content, unlawful content, private information you are not allowed to share, or content that infringes another person's rights.
20.3 You grant ClickPlay a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, display, publish, translate, format, moderate, distribute, analyze, and otherwise use your content to operate, protect, market, and improve the Platform.
20.4 ClickPlay may reject, edit for formatting, remove, restrict, or moderate content where we reasonably believe it is inaccurate, unlawful, harmful, misleading, abusive, infringing, irrelevant, outdated, or inconsistent with the Platform.
21. Privacy and data sharing
21.1 ClickPlay processes personal data as described in the ClickPlay Privacy Policy.
21.2 To operate Bookings, ClickPlay may share relevant booking details with the Venue, including your name, email, Booking details, payment status, cancellation status, support issues, and any information needed for access, service delivery, customer support, fraud prevention, legal compliance, or dispute handling.
21.3 Payment providers such as Stripe may process personal data and payment data under their own terms and privacy notices.
21.4 Venues may process personal data they receive through ClickPlay to provide Venue Services, manage your Booking, comply with law, and handle support. Venues must not misuse your data, but ClickPlay is not responsible for a Venue's independent privacy practices except where Mandatory Law provides otherwise.
22. Prohibited customer conduct
You must not:
- make false, fraudulent, speculative, abusive, or unauthorized Bookings;
- use payment methods without authorization;
- abuse refunds, chargebacks, promotions, discounts, or support processes;
- bypass ClickPlay fees or encourage off-platform payment for a ClickPlay Booking;
- scrape, copy, interfere with, reverse engineer, or misuse the Platform;
- harass, threaten, abuse, discriminate against, or harm venue staff, customers, ClickPlay staff, or others;
- violate venue rules, safety instructions, or applicable law;
- use the Platform to submit illegal, infringing, misleading, harmful, or abusive content.
23. Platform availability and errors
23.1 ClickPlay may change, suspend, restrict, or discontinue parts of the Platform at any time.
23.2 The Platform may contain errors, delays, interruptions, outdated information, pricing mistakes, availability mistakes, or technical issues.
23.3 Where an error affects a Booking, ClickPlay may reasonably correct the error, cancel the Booking, process a refund, or ask you to accept corrected terms before proceeding.
24. Limitation of ClickPlay liability to Customers
24.1 Nothing in these Customer Terms limits or excludes liability that cannot legally be limited or excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer rights.
24.2 To the maximum extent permitted by law, ClickPlay is not liable for Venue acts or omissions, Venue Service quality, venue availability, overbooking, cancellations, denied access, injuries, illness, property loss, facility conditions, venue staff, venue rules, or disputes arising from the underlying Venue Services.
24.3 To the maximum extent permitted by law, ClickPlay is not liable for indirect, incidental, special, punitive, exemplary, or consequential losses; loss of enjoyment; loss of opportunity; wasted travel; business interruption; loss of profit; loss of revenue; loss of goodwill; or loss of data.
24.4 Where ClickPlay is liable to you in connection with a Booking, ClickPlay's liability is limited to the amount of ClickPlay Fees you paid for that Booking, except where Mandatory Law requires otherwise.
25. Changes to Customer Terms
25.1 ClickPlay may update these Customer Terms from time to time. If changes are material, ClickPlay will take reasonable steps to notify users, for example through the Platform, email, or by updating the Last updated date.
25.2 The Customer Terms and Booking Policy in effect at the time of checkout or confirmation apply to that Booking, unless Mandatory Law requires otherwise or a later change is more favorable to you.
26. Customer support contact
For booking, payment, cancellation, or Platform support, contact ClickPlay at support@clickplay.co.
For venue access, facilities, safety, house rules, or service delivery issues, contact the Venue using the contact details shown in the listing, booking confirmation, or onsite.
Part B - Venue Operator Terms
These Venue Operator Terms govern access to and use of ClickPlay by any venue, gym, club, studio, organization, business, operator, owner, manager, employee, contractor, or representative that lists, manages, sells, or accepts bookings for venue services through ClickPlay (each, a "Venue Operator", "you", or "your").
By creating or managing a venue, requesting operator access, configuring booking products, connecting a Stripe account, accepting payment-enabled bookings, or otherwise using the Platform as a Venue Operator, you agree to these Venue Operator Terms and the General Terms.
1. Relationship between the parties
1.1 ClickPlay is a marketplace, directory, booking, payment, and venue-management platform. ClickPlay helps customers discover venues and make or request bookings. For paid online Bookings processed through ClickPlay, ClickPlay is the customer-facing Merchant of Record for the Booking transaction unless checkout expressly states otherwise.
1.2 You are an independent provider, fulfiller, and operator for the venue services, passes, memberships, classes, sessions, facility access, resource bookings, and other offers you make available through the Platform (together, "Venue Services"). You are solely responsible for providing the Venue Services to customers.
1.3 For paid online Bookings processed through ClickPlay, Customers buy a ClickPlay booking, pass, reservation, or access right through ClickPlay, and you fulfill the underlying Venue Services. For free Bookings, pay-at-venue Bookings, external bookings, venue-direct bookings, or booking-request flows, the customer-facing contract or payment relationship may be directly between you and the Customer.
1.4 ClickPlay may facilitate or control discovery, booking, confirmation, customer communication, checkout, payment processing, receipts, refunds, chargebacks, disputes, platform support, and trust-and-safety review.
1.5 Nothing in these Terms creates a partnership, joint venture, franchise, employment, agency, fiduciary, representative, or insurer relationship between ClickPlay and you. You may not represent that you act on behalf of ClickPlay except where ClickPlay expressly authorizes you in writing.
1.6 You must not represent that you are the customer-facing merchant of record for a paid online ClickPlay Booking unless ClickPlay expressly states otherwise at checkout or in writing.
2. Venue Operator definitions
2.1 "Booking" means a reservation, order, purchase, request, pass, membership, access right, or other transaction for Venue Services made or managed through the Platform.
2.2 "Booking Policy" means the cancellation, refund, no-show, validity, use, access, and venue-specific rules shown to the customer at checkout or booking confirmation.
2.3 "ClickPlay Fee" means any booking fee, marketplace fee, service fee, commission, subscription fee, processing recovery amount, or other amount charged by ClickPlay in connection with the Platform.
2.4 "Customer" means a person or business that views, requests, books, pays for, uses, or receives Venue Services.
2.5 "Connected Account" means any Stripe connected account or other payment-provider account used in connection with your Venue Services.
2.6 "Mandatory Law" means consumer, payment, tax, data protection, anti-discrimination, health and safety, platform, marketplace, financial, sanctions, anti-money-laundering, and other laws or regulations that cannot be waived or limited by contract.
2.7 "Venue Content" means information, text, prices, offers, images, logos, trademarks, policies, rules, descriptions, availability, schedules, messages, and other content you submit, approve, import, upload, or make available through the Platform.
2.8 "Merchant of Record" means the customer-facing legal entity responsible for the payment transaction as presented to the customer, payment provider, and payment networks. For paid online Bookings processed through ClickPlay, ClickPlay is the Merchant of Record unless checkout expressly states otherwise.
3. Eligibility, authority, and account access
3.1 You must be legally able to enter into these Terms and operate the venue or business you manage through the Platform.
3.2 If you act for a company, organization, venue, gym, club, studio, or other business, you confirm that you have authority to bind that business and to manage its listings, offers, prices, availability, Booking Policies, customer communications, payment settings, Stripe onboarding, refunds, and disputes.
3.3 You must provide accurate, current, and complete information about yourself, your organization, your venue, your legal entity, your representatives, and your payment details. You must promptly update that information when it changes.
3.4 You are responsible for all activity under your account and for your staff, contractors, representatives, and any person you authorize to access the Platform.
3.5 You must keep login credentials secure and notify ClickPlay immediately if you suspect unauthorized access or misuse.
4. Venue Operator obligations
You are responsible for:
- having all rights, licenses, permits, registrations, authorizations, insurance, and approvals required to operate your venue and provide the Venue Services;
- ensuring your Venue Services comply with applicable law, venue rules, health and safety requirements, consumer protection rules, accessibility obligations, employment rules, tax rules, and industry standards;
- ensuring all Venue Content is accurate, lawful, non-misleading, current, and complete;
- providing Venue Services as described at the time of Booking;
- honoring confirmed Bookings unless cancellation is permitted under these Terms, the Booking Policy, or Mandatory Law;
- treating Customers fairly and without unlawful discrimination;
- maintaining safe, clean, suitable, and properly supervised facilities and equipment where required;
- cooperating with ClickPlay on customer support, refunds, disputes, chargebacks, safety issues, fraud reviews, regulatory inquiries, and legal requests;
- keeping records reasonably needed to verify Bookings, service delivery, cancellations, tax treatment, complaints, refunds, and disputes;
- complying with Stripe and payment-provider requirements.
5. Venue listings, offers, and availability
5.1 You are responsible for all Venue Content you provide or approve, including venue identity, address, contact details, photos, opening hours, resources, sports, activities, class details, passes, memberships, prices, taxes, availability, access conditions, age restrictions, health requirements, and house rules.
5.2 ClickPlay may create, import, enrich, edit, format, translate, moderate, or display directory listings and Venue Content to operate the Platform. Where you claim, approve, or manage a listing, you are responsible for ensuring that listing remains accurate.
5.3 You must not offer Venue Services that are illegal, unsafe, misleading, discriminatory, infringing, outside your authority, outside your licenses or insurance, or otherwise prohibited by ClickPlay.
5.4 ClickPlay may reject, remove, edit, delist, suspend, restrict, or require changes to any listing, Venue Content, offer, Booking Policy, or Venue Service where we reasonably believe it is inaccurate, outdated, unsafe, unlawful, misleading, harmful, fraudulent, high risk, incompatible with the Platform, or inconsistent with these Terms.
6. Booking Policies
6.1 You may set Booking Policies only through the structured policy options made available by ClickPlay. Unless ClickPlay enables otherwise, you may not impose separate free-text booking terms that conflict with the structured policy shown to Customers at checkout.
6.2 Current supported customer-cancellation policy options may include:
- full refund if cancelled at least 24 hours before the Booking start or validity start;
- full refund if cancelled at least 48 hours before the Booking start or validity start;
- no automatic refund, with cancellation or refund requests routed to manual review where available.
6.3 Partial refunds are not supported unless ClickPlay expressly enables them in the Platform. You must not promise partial refunds through ClickPlay unless the Platform supports that policy and the policy is shown to the Customer at checkout.
6.4 Booking Policies must not:
- waive or restrict mandatory consumer rights;
- permit unlawful discrimination;
- mislead Customers about price, taxes, fees, access, refund rights, or availability;
- disclaim responsibility for Venue Operator failure to provide the Venue Services;
- say "no refunds under any circumstances" where you cancel, overbook, close, materially change, or cannot provide the Venue Services;
- conflict with ClickPlay terms, Stripe terms, payment-provider rules, or Mandatory Law.
6.5 The Booking Policy shown to the Customer at checkout or booking confirmation controls the online cancellation and refund workflow for that Booking, subject to Mandatory Law and any more favorable remedy ClickPlay or you agree to provide.
7. Customer transaction and checkout disclosures
7.1 For paid online Bookings processed through ClickPlay, ClickPlay is the customer-facing Merchant of Record for the Booking transaction unless checkout expressly states otherwise. You remain the independent provider and fulfiller of the underlying Venue Services.
7.2 Checkout may show:
- the booking amount for the Venue Services fulfilled by you;
- any ClickPlay Fee payable by the Customer;
- the total payable amount;
- the selected Booking Policy;
- your identity or venue identity where required;
- ClickPlay's role as marketplace and customer-facing Merchant of Record for paid online Bookings;
- references to ClickPlay customer terms, privacy policy, and applicable payment-provider terms.
7.3 Receipts, payment confirmations, checkout pages, and payment records may state that the Customer paid ClickPlay and that the Venue Services are fulfilled by you.
7.4 You authorize ClickPlay to present your Venue Content, Booking Policies, and business information to Customers and payment providers as needed to operate the Platform, process Bookings, comply with law, and maintain marketplace transparency.
8. Payment processing and Stripe Connect
8.1 Payment processing services are provided by Stripe or another payment provider selected by ClickPlay. To accept paid online Bookings, you must complete payment onboarding, provide required information, and maintain a payment account in good standing.
8.2 Where Stripe is used, payment processing services are subject to the Stripe Connected Account Agreement, the Stripe Services Agreement, Stripe's Privacy Policy, Stripe's payment rules, and any other applicable Stripe terms (together, the "Stripe Terms"). By using Stripe-powered payment features through ClickPlay, you agree to the Stripe Terms as updated by Stripe from time to time.
8.3 You authorize ClickPlay and Stripe to collect, use, verify, store, and share information about you, your representatives, your organization, your venue, your bank account, and your transactions as needed to provide payment services, perform verification, prevent fraud, comply with law, process payouts, manage disputes, and operate the Platform.
8.4 ClickPlay may create, configure, access, manage, monitor, restrict, or disconnect your Connected Account to the extent permitted by Stripe Terms, these Terms, and applicable law.
8.5 ClickPlay may facilitate charges, transfers, reversals, refunds, application fees, platform fees, payout reporting, and payment records. For the standard paid online Booking model, ClickPlay expects payment descriptors, receipts, bank statements, or card statements to identify ClickPlay as the customer-facing Merchant of Record and may include a short reference to the venue, activity, or Booking. Stripe or another payment provider may also appear in payment records.
8.6 ClickPlay may route Venue amounts to you through Stripe Connect destination charges, separate charges and transfers, transfer reversals, connected-account payouts, or other payment-provider functionality selected by ClickPlay. You do not obtain any right to a particular charge type, payout method, payout timing, descriptor format, or payment-provider configuration.
8.7 ClickPlay may refuse, suspend, or disable paid Bookings if your payment account is not verified, is restricted, lacks required capabilities, has unresolved requirements, has elevated risk, or is otherwise not ready to process payments or receive payouts.
8.8 You must not use the Platform or payment features for money transmission, cash advances, fraudulent transactions, payment laundering, prohibited businesses, artificial transactions, or any transaction that violates Stripe Terms or law.
9. Fees, pricing, taxes, and invoices
9.1 You control the price of your Venue Services, subject to Platform limits, ClickPlay approval, Mandatory Law, and any agreed commercial terms. Prices must be accurate, transparent, and inclusive or exclusive of taxes only where clearly disclosed and legally permitted.
9.2 ClickPlay may charge ClickPlay Fees to Customers, Venue Operators, or both. ClickPlay Fees and fee calculation methods may be shown in the Platform, in an order summary, in a commercial schedule, or in another written notice.
9.3 Unless otherwise stated at checkout or required by law:
- you are responsible for VAT, indirect taxes, invoices, receipts, tax registrations, tax reporting, and tax payment obligations related to your Venue Services, fulfilment, payouts, and business operations;
- ClickPlay is responsible for VAT, invoices, receipts, and tax obligations related to ClickPlay Fees charged by ClickPlay and any supplies for which ClickPlay is treated as supplier or merchant of record under applicable law;
- each party is responsible for its own income, corporate, employment, social security, and similar taxes.
9.4 You must provide ClickPlay and Customers with legally required invoices, receipts, tax documents, transaction information, or tax evidence for the Venue Services where required by law or reasonably requested by ClickPlay. ClickPlay may issue receipts, payment confirmations, refund confirmations, credit notes, or invoices for paid online Bookings and ClickPlay Fees.
9.5 You must not represent that ClickPlay is responsible for your tax obligations or that ClickPlay is the supplier of your Venue Services unless ClickPlay expressly states otherwise in writing.
10. Payouts, reserves, withholding, and set-off
10.1 Payouts are subject to Stripe or payment-provider availability, payout schedules, verification requirements, risk reviews, refunds, chargebacks, disputes, reserves, legal holds, and these Terms.
10.2 ClickPlay may delay, suspend, reduce, reverse, or withhold payouts where we reasonably believe it is necessary due to:
- refunds, cancellations, chargebacks, disputes, fraud, suspicious activity, or customer complaints;
- failure to provide Venue Services;
- legal, regulatory, tax, sanctions, or payment-provider risk;
- missing, inaccurate, or outdated verification information;
- high refund or dispute rates;
- actual or expected negative balances;
- breach of these Terms or Stripe Terms;
- safety, trust, or marketplace-integrity concerns.
10.3 ClickPlay may establish, increase, reduce, or release a reserve against future refunds, disputes, chargebacks, negative balances, fees, or other amounts you owe or may owe.
10.4 ClickPlay may set off amounts owed to ClickPlay, Customers, Stripe, payment providers, or other third parties against amounts payable to you. This includes refunds, dispute amounts, chargeback amounts, dispute fees, Stripe fees, ClickPlay Fees, penalties, remediation costs, and indemnity amounts.
10.5 If amounts owed by you exceed amounts available for set-off, you must pay ClickPlay promptly on request. ClickPlay may invoice you or use any lawful recovery method.
11. Cancellations, refunds, and no-shows
11.1 Customer cancellations before the applicable cutoff are handled according to the Booking Policy shown at checkout, subject to Mandatory Law and Platform functionality.
11.2 If a Customer cancels inside the cancellation window, or if the Booking Policy provides no automatic refund, ClickPlay may allow the Customer to cancel attendance with no automatic refund or request manual review. You must cooperate with any manual review.
11.3 If you cancel, overbook, close, materially change, cannot provide the Venue Services, deny access without valid reason, or fail to deliver the Venue Services substantially as described, the Customer is entitled to a full refund of the booking amount and the ClickPlay Fee unless Mandatory Law or a more favorable remedy requires more. ClickPlay may refund the Customer directly and you bear the economic cost of that refund and any related Stripe, payment-provider, dispute, chargeback, transfer-reversal, or recovery costs to the extent caused by your act or omission.
11.4 If ClickPlay cancels or refunds a Booking because ClickPlay caused the issue, ClickPlay bears the economic cost to the extent caused by ClickPlay.
11.5 If a refund is required because of customer fraud, payment failure, payment-provider error, legal requirement, card-network rule, or other cause not clearly attributable to one party, ClickPlay may allocate the economic cost reasonably, taking into account the cause, Booking Policy, evidence, Stripe Terms, and Mandatory Law.
11.6 Stripe or payment-provider fees may not be returned when a payment is refunded. Unless ClickPlay caused the refund, you are responsible for payment processing costs, dispute fees, chargeback costs, and other non-returned payment costs arising from your Venue Services, your Booking Policy, or your act or omission.
11.7 ClickPlay may process refunds, transfer reversals, payment reversals, or fee refunds through the payment provider. You authorize ClickPlay to do so where required by the Booking Policy, these Terms, customer rights, payment-provider rules, or law. You also authorize ClickPlay to recover venue-caused refunds, chargebacks, dispute amounts, dispute fees, payment-provider fees, and related costs through transfer reversals, payout withholding, reserves, set-off, invoices, or other lawful recovery methods.
11.8 You must not offer offline refunds, cash refunds, alternative credits, substitutions, or changes for paid ClickPlay Bookings in a way that avoids ClickPlay records, misleads Customers, interferes with payment processing, or creates tax/accounting inconsistency.
12. Disputes, chargebacks, and evidence
12.1 You must promptly cooperate with ClickPlay and payment providers on customer complaints, refund requests, disputes, chargebacks, fraud reviews, and payment inquiries.
12.2 You must provide requested evidence within the deadline ClickPlay specifies. Evidence may include booking records, attendance records, access logs, communication records, proof of service delivery, proof of cancellation, venue rules, Customer correspondence, tax receipts, and staff statements.
12.3 If a dispute, chargeback, refund, penalty, fee, or loss arises from your Venue Services, Venue Content, Booking Policy, cancellation, no-show handling, customer treatment, failure to provide evidence, failure to deliver the Venue Services, legal breach, or other act or omission, you must reimburse ClickPlay for the disputed amount, refund amount, chargeback amount, dispute fee, payment-provider fee, network fee, penalty, and reasonable recovery or administration costs.
12.4 ClickPlay may decide whether to accept, contest, settle, escalate, or write off a dispute or chargeback. We may consider the Customer experience, available evidence, cost, Stripe guidance, card-network rules, legal risk, and marketplace trust.
12.5 If ClickPlay wins a dispute after amounts were withheld or recovered from you, ClickPlay will reasonably reconcile the outcome and release or credit any amounts that are no longer needed, subject to payment-provider timing and any remaining amounts owed.
13. Customer support and venue support
13.1 ClickPlay handles booking-platform and payment-platform support, including checkout access, booking confirmation issues, payment-status issues, Platform account issues, and Platform refund workflows.
13.2 You handle support relating to venue access, facilities, equipment, staff, safety, opening hours, service quality, venue rules, eligibility, class/session delivery, customer attendance, and on-site issues.
13.3 ClickPlay may step in to handle or coordinate support where necessary for marketplace trust, customer protection, payment processing, legal compliance, safety, fraud prevention, or operational continuity.
13.4 You must respond to ClickPlay support requests within the timeframe we specify. Urgent payment, safety, fraud, access, or same-day booking issues may require immediate response.
14. Prohibited Venue Operator practices
You must not:
- misrepresent your authority, identity, venue, prices, availability, services, facilities, qualifications, licenses, or insurance;
- accept payments through ClickPlay for services you cannot or do not intend to provide;
- induce Customers to avoid ClickPlay fees, cancel and rebook off-platform, or pay off-platform for a ClickPlay Booking;
- discriminate unlawfully or apply unsafe or abusive rules;
- publish misleading discounts, drip prices, hidden charges, or false scarcity;
- manipulate reviews, ratings, ranking, availability, or conversion tracking;
- use Customer data for unrelated marketing without a lawful basis and required consent;
- upload illegal, infringing, confidential, harmful, or personal data you are not authorized to share;
- interfere with Platform security, scrape the Platform, or misuse APIs;
- violate Stripe Terms, card-network rules, sanctions, anti-money-laundering rules, or payment laws.
15. Insurance, safety, and legal compliance
15.1 You must maintain all insurance required by law and any additional insurance that is commercially reasonable for your Venue Services, venue type, location, activities, staff, and risk profile.
15.2 You must comply with all applicable health and safety, fire, occupancy, accessibility, employment, licensing, coaching, child-safety, safeguarding, consumer, and data protection obligations.
15.3 ClickPlay may request evidence of licenses, registrations, permits, insurance, safety policies, or legal compliance. Failure to provide satisfactory evidence may result in suspension or removal.
15.4 You are responsible for assessing whether Customers are eligible and fit to participate where your Venue Services require screening, waivers, age checks, health checks, skill requirements, supervision, or safety briefings.
16. Data protection and customer data
16.1 Each party must comply with applicable data protection law, including the GDPR and Spanish data protection rules where applicable.
16.2 ClickPlay may process personal data as described in its Privacy Policy and any applicable data processing terms.
16.3 You may use Customer data received through the Platform only to provide Venue Services, manage the Booking, provide customer support, comply with law, prevent fraud, handle disputes, and perform these Terms.
16.4 You must not sell Customer data, use it for unrelated marketing, add Customers to mailing lists, send unsolicited marketing, or disclose it to third parties unless you have a lawful basis, required notices, and required consents.
16.5 You must protect Customer data using appropriate technical and organizational measures and promptly notify ClickPlay of any actual or suspected data breach affecting Platform data.
16.6 If ClickPlay requires a separate data processing agreement, controller-to-controller arrangement, or data-sharing addendum, you agree to enter into it as a condition of using relevant Platform features.
17. Content, intellectual property, and licenses
17.1 You retain ownership of Venue Content you own.
17.2 You grant ClickPlay a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, display, publish, translate, format, edit for clarity or compliance, distribute, promote, analyze, and otherwise use Venue Content to operate, protect, market, and improve the Platform.
17.3 You confirm that you have all rights, permissions, notices, and consents required to provide Venue Content and grant this license.
17.4 ClickPlay owns or licenses the Platform, software, design, brand, databases, data models, ranking logic, matching logic, and ClickPlay-created content. You may not copy, scrape, reverse engineer, resell, or create derivative works from the Platform except as allowed by law.
18. Ranking, visibility, and marketplace transparency
18.1 ClickPlay may rank, sort, filter, recommend, feature, promote, demote, or remove venues and offers using parameters such as relevance, location, sport/activity, availability, booking method, price, customer behavior, listing quality, completeness, verification, responsiveness, popularity, conversion, commercial relationship, safety, trust, policy compliance, and Platform performance.
18.2 Paid placement, featured placement, promotions, commercial relationships, or ClickPlay-operated offers may affect visibility where offered and disclosed as required by law.
18.3 ClickPlay does not guarantee any ranking, traffic, impressions, bookings, revenue, or placement.
18.4 ClickPlay may provide additional information about ranking, data access, suspension, complaints, or mediation where required under applicable platform-to-business rules.
19. Monitoring, moderation, and enforcement
19.1 ClickPlay may monitor Platform activity, Venue Content, Bookings, payment activity, refund rates, disputes, customer complaints, safety reports, and compliance signals.
19.2 ClickPlay may warn, restrict, delist, suspend, terminate, withhold payouts, disable paid Bookings, require remediation, or take other proportionate action where we reasonably believe there is:
- breach of these Terms;
- breach of Stripe Terms or payment-provider rules;
- fraud, suspicious activity, excessive refunds, excessive disputes, or negative-balance risk;
- inaccurate, misleading, unsafe, unlawful, or harmful Venue Content;
- failure to deliver Venue Services;
- failure to cooperate with refunds, disputes, chargebacks, support, tax, or compliance;
- risk to Customers, ClickPlay, Stripe, payment providers, or the marketplace.
19.3 Where required by applicable law, ClickPlay will provide a statement of reasons for restriction, suspension, or termination. Some urgent cases may require immediate action, including legal risk, fraud, security threats, safety issues, repeated infringement, payment risk, or regulatory obligations.
19.4 If ClickPlay terminates a business user's access for reasons covered by platform-to-business rules, ClickPlay will provide notice required by law unless an exception applies.
20. Complaints and mediation
20.1 You may contact ClickPlay about account restrictions, payment issues, ranking concerns, complaints, technical issues, or other Platform matters at support@clickplay.co.
20.2 ClickPlay will handle complaints in good faith and within a reasonable time, considering urgency, evidence, operational complexity, legal obligations, and customer impact.
20.3 Where required by applicable platform-to-business law, ClickPlay will identify mediators or participate in mediation processes as required. This section does not prevent either party from seeking urgent court relief or exercising payment, security, legal, or trust-and-safety remedies.
21. Changes to Venue Operator Terms
21.1 ClickPlay may update these Venue Operator Terms from time to time. We will provide notice of material changes where required by law, for example through the Platform, email, or by updating the Last updated date.
21.2 Where platform-to-business rules require an advance notice period for changes to standard terms, ClickPlay will provide the required notice unless an exception applies.
21.3 Continued use of the Platform after updated terms take effect means you accept the updated terms. If you do not agree, you must stop using operator features and may terminate your account subject to settlement of outstanding Bookings, refunds, disputes, fees, and legal obligations.
22. Confidentiality
22.1 Each party may receive non-public information from the other. The receiving party must use confidential information only to perform these Terms and must protect it using reasonable care.
22.2 Confidentiality obligations do not apply to information that is public without breach, already known without restriction, independently developed, lawfully received from a third party, or required to be disclosed by law.
23. Venue Operator indemnity
23.1 You will indemnify and hold harmless ClickPlay and its directors, officers, employees, contractors, service providers, and affiliates from and against claims, losses, damages, liabilities, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or relating to:
- your Venue Services;
- your Venue Content;
- your Booking Policies;
- your taxes, invoices, licenses, permits, insurance, or legal compliance;
- injury, illness, death, property damage, service failure, denial of access, unsafe conditions, or misconduct at your venue or in connection with your Venue Services;
- refunds, disputes, chargebacks, payment-provider fees, penalties, or negative balances caused by your act or omission;
- your breach of these Terms, Stripe Terms, payment-provider rules, or law;
- your misuse of Customer data or breach of data protection law;
- your infringement or alleged infringement of third-party rights.
23.2 ClickPlay will be responsible for losses caused by ClickPlay's breach of these Terms or unlawful conduct, subject to the limitations in these Terms.
24. Venue Operator disclaimers
24.1 The Platform is provided on an "as is" and "as available" basis. ClickPlay does not guarantee uninterrupted, secure, error-free, profitable, or always-accurate operation.
24.2 ClickPlay does not guarantee that you will receive traffic, bookings, payments, rankings, revenue, customer engagement, or any particular business outcome.
24.3 ClickPlay is not responsible for Stripe, payment providers, banks, card networks, customer banks, third-party booking providers, maps, messaging tools, email providers, analytics providers, hosting providers, or other third-party services, except to the extent required by law.
25. Limitation of liability to Venue Operators
25.1 Nothing in these Venue Operator Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.
25.2 To the maximum extent permitted by law, ClickPlay is not liable for indirect, incidental, special, punitive, exemplary, or consequential losses; loss of profit; loss of revenue; loss of goodwill; loss of data; business interruption; loss of opportunity; or reputational harm.
25.3 To the maximum extent permitted by law, ClickPlay's total aggregate liability arising out of or relating to these Venue Operator Terms or the Platform is limited to the greater of:
- the ClickPlay Fees actually paid by you to ClickPlay during the three months before the event giving rise to liability; or
- EUR 100.
25.4 The limitations in this section apply whether the claim is based in contract, tort, negligence, statute, strict liability, or any other legal theory.
26. Term and termination for Venue Operators
26.1 These Venue Operator Terms start when you first accept them or use the Platform as a Venue Operator and continue until terminated.
26.2 You may stop using the Platform or request closure of your operator account, subject to completion or cancellation of outstanding Bookings and settlement of amounts owed.
26.3 ClickPlay may terminate or suspend your access in accordance with these Terms, applicable law, and any required notice periods.
26.4 After termination, you remain responsible for Bookings made before termination, refunds, chargebacks, disputes, taxes, customer support, data protection obligations, confidentiality, indemnities, and amounts owed.
26.5 ClickPlay may retain records as needed for legal, tax, accounting, security, fraud prevention, payment, dispute, and legitimate business purposes.
27. Force majeure for Venue Operators
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, strikes, epidemics, government action, power failure, network failure, payment-provider outage, or third-party service outage. This does not excuse payment obligations, refund obligations, data protection obligations, or obligations that by their nature must continue.
Part C - General Terms
These General Terms apply to access to and use of ClickPlay by all users, including visitors, customers, venue operators, organizations, staff members, administrators, and anyone else who uses the Platform.
1. Scope and incorporated terms
1.1 These General Terms govern general use of the Platform. Additional terms may apply depending on how you use ClickPlay, including:
- Customer Terms, if you search for, request, reserve, book, purchase, pay for, attend, use, cancel, or otherwise interact with venue services through ClickPlay;
- Venue Operator Terms, if you list, manage, sell, accept bookings for, or operate venue services through ClickPlay;
- the Privacy Policy;
- the Cookie Policy or cookie notice;
- any Booking Policy, checkout notice, fee notice, payment notice, marketplace policy, content policy, or other supplemental policy shown or linked in the Platform.
1.2 If there is a conflict between these General Terms and role-specific terms, the role-specific terms control for that role-specific subject matter. These General Terms continue to apply to all other matters.
1.3 If there is a conflict between these General Terms and mandatory law, mandatory law controls.
2. What ClickPlay does
2.1 ClickPlay is a sports venue directory, marketplace, booking, payment, and venue-management platform.
2.2 ClickPlay helps users discover venues, compare venue information, make or request bookings, manage accounts, communicate about bookings, and use venue-management tools.
2.3 For paid online Bookings processed through ClickPlay, ClickPlay is the customer-facing Merchant of Record for the Booking transaction unless checkout expressly states otherwise.
2.4 Unless ClickPlay expressly states otherwise, ClickPlay is not the owner, operator, employer, agent, insurer, or representative of the venues shown on the Platform and does not itself operate the sports, fitness, leisure, coaching, facility-access, equipment, class, membership, hospitality, or other services offered by venues.
2.5 Venues are independent providers and fulfillers responsible for the venue services they offer and provide. ClickPlay may facilitate or control discovery, booking, confirmation, communications, payment processing, receipts, refunds, support routing, and marketplace trust-and-safety review.
3. Acceptance of these Terms
3.1 By accessing or using the Platform, creating an account, submitting content, requesting venue access, making or managing a booking, or otherwise interacting with ClickPlay, you agree to these Terms and any additional terms that apply to your use.
3.2 If you use the Platform on behalf of a business, organization, venue, gym, club, studio, or other legal entity, you confirm that you have authority to bind that entity.
3.3 If you do not agree to these Terms, do not use the Platform.
4. Eligibility
4.1 You must be at least 18 years old, or have permission from a parent or legal guardian, to use the Platform.
4.2 You must be legally able to enter into these Terms and comply with all laws that apply to your use of the Platform.
4.3 ClickPlay may restrict, suspend, or refuse access where we reasonably believe a user is underage, unauthorized, legally restricted, fraudulent, unsafe, or otherwise ineligible.
5. Accounts
5.1 Some Platform features require an account.
5.2 You must provide accurate, current, and complete information and keep it up to date.
5.3 You are responsible for keeping login credentials secure and for activity under your account, except where activity is caused by ClickPlay's breach of these Terms or applicable law.
5.4 You must notify ClickPlay promptly if you suspect unauthorized account access or misuse.
5.5 ClickPlay may require identity, email, phone, payment, business, venue, or authority verification before enabling certain features.
5.6 ClickPlay may reject, restrict, suspend, or close accounts where we reasonably believe there is inaccurate information, lack of authority, fraud, abuse, security risk, payment risk, legal risk, non-payment, or breach of these Terms.
6. Directory and venue information
6.1 The Platform may display venue listings, addresses, opening hours, amenities, sports, resources, photos, offers, prices, booking methods, external links, contact methods, and other venue information.
6.2 Venue information may be provided by venues, third parties, public sources, or ClickPlay. We aim to keep venue information useful and accurate, but details can change.
6.3 Unless a booking is confirmed through ClickPlay, venue information is provided for general information and discovery. It is not a guarantee that a venue, resource, offer, price, activity, amenity, time slot, or booking method is available, suitable, safe, lawful, or error-free.
6.4 You should verify important information before travelling, booking, paying, or participating.
6.5 You may report inaccurate, outdated, unsafe, unlawful, or misleading information to support@clickplay.co or through any report flow provided in the Platform.
7. Acceptable use
You must not:
- use the Platform unlawfully, fraudulently, deceptively, abusively, or unsafely;
- submit false, misleading, outdated, discriminatory, defamatory, abusive, infringing, unsafe, or unlawful content;
- impersonate another person, venue, organization, or representative;
- misrepresent your authority, identity, affiliation, eligibility, payment authorization, or business information;
- interfere with, disrupt, overload, scrape, crawl, reverse engineer, or attack the Platform;
- attempt to access accounts, systems, data, APIs, payment flows, admin tools, venue tools, or booking-management features you are not authorized to access;
- upload malware, exploit vulnerabilities, perform unauthorized security testing, or bypass technical controls;
- harvest personal data or use Platform data for unauthorized marketing, profiling, resale, or competitive purposes;
- abuse bookings, refunds, chargebacks, support processes, promotions, reviews, reports, or messaging;
- violate intellectual property, privacy, consumer, data protection, anti-discrimination, payment, sanctions, anti-money-laundering, or other legal rights or obligations.
8. Content submitted by users
8.1 You are responsible for content you submit, upload, publish, approve, send, or otherwise make available through the Platform, including venue information, reviews, reports, messages, photos, logos, offers, prices, policies, and comments ("User Content").
8.2 You must ensure that your User Content is accurate, lawful, non-misleading, relevant, and that you have all rights, permissions, notices, and consents required to provide it.
8.3 You must not submit confidential information, personal data, images, or third-party materials unless you are allowed to do so and have provided any required notices or obtained any required consents.
8.4 You keep ownership of User Content you own. You grant ClickPlay a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, display, publish, translate, format, edit for clarity or compliance, distribute, promote, analyze, and otherwise use User Content to operate, protect, market, and improve the Platform.
8.5 ClickPlay may reject, edit for formatting or clarity, moderate, remove, restrict, or disable access to User Content where we reasonably believe it is inaccurate, outdated, unlawful, harmful, misleading, infringing, abusive, irrelevant, low quality, or inconsistent with these Terms or the purpose of the Platform.
9. Reviews, reports, and marketplace trust
9.1 If ClickPlay allows reviews, reports, ratings, comments, or similar features, you must use them honestly, lawfully, and based on genuine experience.
9.2 You must not submit fake reviews, paid reviews without disclosure, coordinated review manipulation, retaliatory reviews, misleading reports, abusive reports, or content that violates another person's rights.
9.3 ClickPlay may moderate, remove, restrict, or investigate reviews and reports to protect users, venues, marketplace integrity, legal compliance, and the reliability of Platform information.
9.4 ClickPlay does not guarantee that all reviews, ratings, reports, or venue information are accurate or complete.
10. Intellectual property
10.1 ClickPlay owns or licenses the Platform, software, source code, interfaces, design, branding, names, logos, copy, databases, data models, ranking logic, matching logic, and ClickPlay-created content.
10.2 You may use the Platform only as permitted by these Terms and applicable law.
10.3 You must not copy, reproduce, modify, distribute, sell, resell, scrape, crawl, frame, mirror, reverse engineer, extract, or create derivative works from the Platform or substantial parts of its content without ClickPlay's permission, except where allowed by law.
10.4 Venue names, logos, photos, trademarks, and third-party content remain owned by their respective owners.
10.5 If you believe content on ClickPlay infringes your rights, contact support@clickplay.co with enough information for us to investigate.
11. Third-party services and links
11.1 The Platform may include links, embeds, maps, payment flows, messaging tools, analytics tools, venue websites, external booking providers, social media links, and other third-party services.
11.2 Third-party services are controlled by their own providers and may be subject to separate terms, fees, and privacy notices.
11.3 ClickPlay is not responsible for third-party services, their availability, content, security, accuracy, practices, or decisions, except where mandatory law provides otherwise.
12. Privacy, cookies, and data
12.1 ClickPlay processes personal data as described in the Privacy Policy.
12.2 ClickPlay uses cookies and similar technologies as described in its cookie notice or Cookie Policy.
12.3 Depending on how you use the Platform, ClickPlay may share information with venues, payment providers, hosting providers, analytics providers, communication providers, fraud-prevention providers, support providers, legal advisers, regulators, or other parties as described in the Privacy Policy and applicable terms.
12.4 You must not misuse personal data received through the Platform.
13. Payments and booking features
13.1 Payment and booking features may be subject to Customer Terms, Venue Operator Terms, Booking Policies, checkout notices, Stripe terms, payment-provider terms, and payment-method rules.
13.2 For paid online Bookings where ClickPlay is the Merchant of Record, customer card, bank, wallet, receipt, or payment records should generally identify ClickPlay and may include a short reference to the Venue, activity, or Booking. Stripe or another payment provider may also appear in payment records.
13.3 ClickPlay may change, suspend, restrict, or discontinue payment or booking features where required for legal, security, fraud-prevention, technical, operational, payment-provider, or marketplace-integrity reasons.
13.4 ClickPlay may cancel, block, hold, or refund a transaction where reasonably necessary due to payment failure, fraud risk, platform error, legal risk, venue unavailability, or breach of applicable terms.
14. Ranking, recommendations, and visibility
14.1 ClickPlay may rank, sort, filter, recommend, promote, demote, or display venues, offers, search results, and content using parameters such as relevance, location, sport or activity, availability, booking method, price, listing quality, completeness, verification, customer behavior, popularity, responsiveness, conversion, safety, trust, policy compliance, commercial relationship, and Platform performance.
14.2 Search results and recommendations may vary by query, device, language, location, filters, availability, user preferences, and other contextual factors.
14.3 Paid placement, featured placement, promotions, commercial relationships, or ClickPlay-operated offers may affect visibility where offered and disclosed as required by law.
14.4 ClickPlay does not guarantee any ranking, placement, visibility, traffic, bookings, revenue, or search result position.
15. Notices, moderation, restriction, and suspension
15.1 ClickPlay may review, moderate, restrict, remove, disable, suspend, or terminate accounts, content, listings, bookings, venue access, payment access, or Platform features where we reasonably believe there is:
- breach of these Terms or role-specific terms;
- fraud, abuse, suspicious activity, security risk, payment risk, or legal risk;
- inaccurate, misleading, unsafe, unlawful, infringing, harmful, or abusive content;
- unauthorized access, lack of authority, or identity concerns;
- misuse of customer data, venue data, payment data, reviews, reports, or support processes;
- requirement from a payment provider, regulator, court, law enforcement authority, or applicable law;
- risk to customers, venues, ClickPlay, third parties, or marketplace trust.
15.2 Where required by applicable law, ClickPlay will provide a statement of reasons for restrictions, content decisions, suspensions, or terminations.
15.3 Some cases may require immediate action without advance notice, including fraud, security threats, illegal content, safety issues, payment risk, repeated infringement, regulatory obligations, or urgent marketplace-integrity concerns.
15.4 If you believe ClickPlay made a mistake, you may contact support@clickplay.co or use any appeal or complaint process made available in the Platform.
16. Platform availability and changes
16.1 The Platform is provided on an "as is" and "as available" basis.
16.2 ClickPlay may change, suspend, restrict, or discontinue any part of the Platform at any time, including directory features, booking features, payment features, venue-management tools, analytics, integrations, account features, or content.
16.3 The Platform may contain errors, delays, outages, interruptions, outdated information, pricing mistakes, availability mistakes, or technical issues.
16.4 ClickPlay may perform maintenance, updates, security changes, experiments, or product changes without guaranteeing continuous availability.
17. Complaints and support
17.1 You may contact ClickPlay at support@clickplay.co for Platform issues, account issues, booking-platform issues, payment-platform issues, content concerns, or complaints.
17.2 If a complaint relates to a venue service, external booking, facility, staff, safety issue, venue rule, service quality, or refund caused by a venue, you should also contact the relevant venue.
17.3 ClickPlay will handle complaints reasonably and in good faith, taking into account urgency, evidence, operational complexity, legal obligations, customer impact, venue impact, and marketplace trust.
17.4 Where required by law, ClickPlay may provide additional complaint, appeal, dispute-resolution, mediation, notice-and-action, or statement-of-reasons processes.
18. Changes to these Terms
18.1 ClickPlay may update these Terms from time to time.
18.2 If changes are material, ClickPlay will take reasonable steps to notify users, for example through the Platform, email, account notice, or by updating the Last updated date.
18.3 If platform-to-business rules require advance notice for changes affecting business users, ClickPlay will provide the required notice unless an exception applies.
18.4 Continued use of the Platform after updated terms take effect means you accept the updated terms, except where mandatory law requires a different process.
19. Termination by users
19.1 You may stop using the Platform at any time.
19.2 You may request account closure, subject to identity verification and completion of outstanding bookings, refunds, disputes, payments, legal obligations, tax obligations, data retention obligations, or other legitimate business requirements.
19.3 Closing an account does not cancel obligations that already arose before closure.
20. General disclaimers
20.1 To the maximum extent permitted by law, ClickPlay does not guarantee that the Platform will be uninterrupted, secure, error-free, accurate, complete, profitable, or suitable for your purposes.
20.2 ClickPlay does not guarantee any venue, venue service, venue content, customer, booking, payment, payout, ranking, traffic, revenue, review, or third-party service.
20.3 ClickPlay does not provide legal, tax, medical, fitness, safety, insurance, or professional advice. Any Platform information is provided for general informational purposes only.
21. General limitation of liability
21.1 Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, statutory consumer rights, or other mandatory rights.
21.2 To the maximum extent permitted by law, ClickPlay is not liable for venue acts or omissions, venue service quality, venue availability, customer acts or omissions, third-party services, external bookings, payment-provider decisions, or user content, except to the extent ClickPlay is responsible for the customer-facing paid Booking transaction under the Customer Terms or Mandatory Law.
21.3 To the maximum extent permitted by law, ClickPlay is not liable for indirect, incidental, special, punitive, exemplary, or consequential losses; loss of profit; loss of revenue; loss of goodwill; loss of data; business interruption; loss of opportunity; wasted travel; or reputational harm.
21.4 For consumers, ClickPlay's liability is limited only to the extent permitted by mandatory consumer law.
21.5 For business users, organizations, venues, professionals, and traders, ClickPlay's total aggregate liability arising out of or relating to the Platform or these Terms is limited to the greater of:
- the fees actually paid by that user to ClickPlay during the three months before the event giving rise to liability; or
- EUR 100.
22. Indemnity for business users
22.1 If you use the Platform as a business, organization, venue, professional, trader, staff member, contractor, or representative, you will indemnify and hold harmless ClickPlay and its directors, officers, employees, contractors, service providers, and affiliates from and against claims, losses, damages, liabilities, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or relating to:
- your breach of these Terms or role-specific terms;
- your content, listings, offers, services, bookings, taxes, invoices, licenses, permits, insurance, or legal compliance;
- your misuse of personal data, payment data, venue data, customer data, or Platform data;
- your violation of law or third-party rights;
- your fraud, misconduct, negligence, or unauthorized activity.
22.2 This indemnity does not apply to the extent a claim is caused by ClickPlay's breach of these Terms or unlawful conduct.
23. Governing law and jurisdiction
23.1 These Terms are governed by Spanish law.
23.2 If you are a consumer, you benefit from any mandatory consumer protections and jurisdiction rights available under the laws of your country of residence.
23.3 If you use the Platform as a business, organization, venue, professional, trader, staff member, contractor, or representative, any dispute arising out of or relating to these Terms or the Platform will be submitted exclusively to the courts of Malaga, Spain, unless mandatory law requires otherwise.
23.4 Nothing in these Terms prevents ClickPlay from seeking urgent injunctive, equitable, payment, fraud-prevention, security, or protective relief in any competent court.
24. General legal terms
24.1 You may not assign or transfer your rights or obligations under these Terms without ClickPlay's prior written consent. ClickPlay may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, change of control, or by operation of law.
24.2 If any provision is invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision will be replaced or interpreted to achieve the closest lawful commercial effect.
24.3 ClickPlay's failure to enforce a provision is not a waiver.
24.4 These Terms, together with applicable role-specific terms, policies, notices, and incorporated terms, form the agreement between you and ClickPlay for your use of the Platform.
24.5 Terms that by their nature should continue after account closure, suspension, termination, or expiration will continue, including payment obligations, refund obligations, dispute obligations, data protection obligations, intellectual property rights, confidentiality obligations, indemnities, limitations of liability, and governing law provisions.
25. Notices and contact
25.1 ClickPlay may provide notices through the Platform, email, account dashboard, or other reasonable means.
25.2 You must send legal notices to support@clickplay.co unless ClickPlay designates another legal notice address.
25.3 You must keep your account email, legal entity details, and contact information current.
25.4 Email: support@clickplay.co
25.5 Website: https://clickplay.co
25.6 Location: Malaga, Spain