1. Data controller
ClickPlay operates this Platform from Málaga, Spain.
Contact: support@clickplay.co
Website: https://clickplay.co
For privacy-related requests, contact support@clickplay.co (we will route it appropriately).
2. Personal data we collect
Depending on how you use the Platform, we may collect:
a) Data you provide
- Contact form details: name, email, message, enquiry type
- Account details (if you create an account): email, name, login metadata
- Booking/support communications (if applicable): messages and booking-related details you submit
- Venue/venue operator details (if applicable): business contact details and listing information you provide
b) Data collected automatically
- Device and usage data: IP address, browser type, pages viewed, approximate location (derived from IP), cookies identifiers (where applicable)
- Security and fraud-prevention logs
3. Purposes of processing
We process data to:
- Provide and maintain the Platform (directory browsing, listings, accounts)
- Respond to enquiries and provide support
- Facilitate booking-related features where available
- Improve the Platform (analytics, debugging, performance)
- Prevent fraud and secure the Platform
- Comply with legal obligations
4. Legal bases
We rely on one or more of:
- Contract: to provide requested services (accounts, booking-related operations where applicable)
- Consent: where you choose to receive marketing or where cookie consent is required
- Legitimate interests: to operate, improve, and secure the Platform
- Legal obligation: where required by law
5. Sharing of data
We may share personal data with:
- Service providers (processors) that help run the Platform (hosting, database, email delivery, analytics, error monitoring)
- Venues/providers where necessary to facilitate booking-related requests you submit
- Authorities where required by law
We do not sell your personal data.
6. International transfers
Some service providers may process data outside the EEA. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).
7. Retention
We keep data only as long as needed:
- Contact enquiries: typically up to 24 months
- Account data: while the account is active; limited retention after deletion for security/legal compliance
- Logs/security data: typically 30–180 days unless needed longer for investigations
8. Your rights
You may request access, rectification, erasure, restriction, objection, and portability. You may withdraw consent at any time where processing is based on consent.
To exercise rights, email support@clickplay.co. We may request identity verification.
You also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD).
9. Cookies
We use necessary cookies and browser storage to run the Platform, remember preferences such as language, and provide operational product configuration such as feature flags. We use PostHog for feature flags and, only where you consent, analytics that help us understand usage and improve ClickPlay. You can accept, reject, or change optional analytics cookies at any time.
10. Security
We apply reasonable technical and organisational measures to protect personal data. No system is completely secure; if you believe your data has been compromised, contact us.
11. Children
The Platform is not intended for children under 14. If you believe a child has provided personal data, contact us to request deletion.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version and update the "Last updated" date.
13. Contact
Email: support@clickplay.co
Location: Málaga, Spain